Wyze app won't login while on wifi

support

#1

I have an iphone 8 (ios 11.4). I can’t login to my account on the Wyze app while my phone is connected to the wifi (2.4 GHz or 5.0 GHz). I am able to login while using the LTE network. The camera can’t connect to the wifi network either (and I tried different routers). I’m assuming the phone and the camera should be on the same network for the setup phase which never happened for me. Anyone with similar issues?


#2

Sounds like a firewall issue. Is this a personal or work wifi?

Suggest you go through the troubleshooting guide here:

https://2lofnd24kddg1841xi3wn90z-wpengine.netdna-ssl.com/wp-content/uploads/2018/03/Troubleshooting-Guide-1.pdf

If that doesn’t help, contact support.