Wyze App not showing breakdown of measurement for the scale

My new Wyze Scale and app are not working. Step on scale and wait for weight to show a second time. Then connect to app via Bluetooth. The breakdown of body fat BMI etc only show - dashes. Anyone have a fix? I have another scale upstairs that works great. I have this scale for my parents who live upstairs.

I have had this happen on occasion and it is usually caused by my feet being to dry, if i wet my feet or get on the scale after a shower it always does everything. I would try moistening your feet and see if it works, if it still doesn’t I would contact support

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