First, let me say that my previous snide message wasn’t directed at you @WyzeGwendolyn. You, Gwendolyn, are doing a great job being stuck in the proverbial rock and hard place. I’ve had my morning coffee and, being wide awake, I’m seeing more and more negative comments about how Wyze is running things. Another pattern that’s becoming evident is how Wyze provides responses in these forums: on-the-fly responses that are clearly not well considered and indicate a level of immaturity on the part of Wyze decision making. Someone with more industry experience (beyond the technical realm) would notice these soft patterns and consider them to be a negative trend. So, consider my message as well-meaning advice. As for your part in all this, @WyzeGwendolyn, when you go ask the Team, don’t hurry back and respond in this forum with the Team’s first impulsive response. Let the Team’s first knee-jerk response simmer a little, get confirmation from other Team members, and wait until most issues around a topic have been considered and internally discussed before telling your customers.