I’ve recently run into an issue with my Wyze App. I have a Galaxy S8 and my Wyze app and up to date.
Starting a few days ago, when connected to my WiFi, I’m not longer able to get further than the WYZE logo when opening the app. However, if I turn off my wifi and connect to 4G, I can access the app.
Once in the app, usability varies depending on if I’m on 4G or Wifi. Some examples are:
- Wifi must be enabled to view camera feeds.
- Events can only be seen on 4G, if connected to Wifi, it says the event doesn’t exist.
- When checking my shared device, if on Wifi it says it’s not shared, when on 4G it updates and shows me the shared user.
So I’m constantly switching back and forth between Wifi and 4G to use different functions within the app.
What is important to note here is my location. I’m currently living in Japan, on a US military installation. I feel this maybe important due to my IP address. I’ve been here over a year and have had no issues when using the app on Wifi until three days ago. I’m not sure if something has changed and my IP is no longer accepted or if it’s an issue on my end?
Thanks for the help!