I have 31 cams and 30+ other devices installed. 16 cams are ON 24/7. When I click the rule to turn ON the other 15 cams, the app freezes and I cannot scroll the rules list @ the top nor scroll up/down the long device list. Have to wait about 30 seconds until the 15 cams’ status circles turning all green ON before I can scroll rules/devices smoothly. App freezes the same way if I turn OFF those 15 cams. On the other hand, if I click rules to turn on/off motion detection of all 31 cams, the freeze is less pronounced. It feels like the app is downloading a lot of data from Wzye servers causing the app to freeze when turning multiple cameras on/off using rules.
There is no such cam on/off freeze problem for app version 2.16.23 or earlier. Started noticing this freeze problem from version 2.18.18 onwards. I have one phone having the 2.16.23 version installed and the app has no freezing problem. I have my main phone and multiple other phones all have the latest version 2.19.14 installed. The Wyze app freezes in all those phones when cam on/off rules are clicked.
The freezing problem existing even if my phone is connected to mobile data or public xfinity wifi.
I have all my Wyze cams and devices connected to 1 main and 4 AP wifi routers/extender. And I reboot the routers regularly to smooth things up or when I notice sluggishness when loading cams. I only have first 4 cams grouped and all other cams are clicked to stream individually.
There is also one other bug which is the app fails to load cam after loading 25 cams. I have to force kill the app to load the 26th, 27th etc. Previously the bug popped up at loading the 11th cam, but the app fails to load the 26th cam now. However this bug is not too inconvenient and I have get used to it.
I am thinking to cancel my ~$300 HMS order due to this app problem since I think the app may NOT be able to handle more devices. Tried to cancel the order but was asked to call support.
I have submitted log few times and no response yet. The latest ones are :
Ticket ID: 164351 (March 25 2021)
Ticket ID: 180087 (April 11 2021)
Moderators, please help to draw some of Wzye support attention to this app freeze bug when using rule to turn on/off multiple cams. Thanks!