Thanks Wyze for not fixing this issue. I had to review over 300 recordings tonight because the grid I had setup to only trigger motion in my driveway now triggered everything from tree shadows to birds. Oh and each video the AI labeled as a vehicle, because there was a parked car in the street near my driveway. I don’t care about parked vehicles, I only want to record movement and only in my driveway!
Fix your stupid software, it’s been 5 days already! Wyze needs to fire everyone who worked on the camera software and AI, and fire those that approved its release. Clearly no one at Wyze tested it first. Hire talented programmers for crying out loud. Software issues are becoming the norm with Wyze products, it’s so ridiculous.
Hi all - I just found this on another forum feed for this topic. It seems to work for me, try it:
When on the set screen with Detection Zone turned on, if I made the iPhone or iPad sleep, by pressing and releasing the power button and then about ten seconds later I would wake up the iPhone or iPad, the detection zone screen would open and I could see and set the detection zone and save it.
I have also tried this “fix” from what I can tell this only fixes the hanging grey box bit of the detection zone settings. Once you leave that page the problem recurs, Try it and check my findings please, press the back arrow once you are in the “fixed” screen and then go back to detection settings again.
What it has not fixed is the 12 secs indicator on the playback screen. This is the button that takes you to update to cam plus, despite already having cam plus assigned to the camera, evidenced by the more than 31 secs indicated.
And when you contact their help desk, they act like they are unaware of the issue and put you through 45+ minutes of turning on and off/ cache clearing etc. Get this fixed as our security cameras are useless in this circumstance.
Yup! To “link” another post into a thread, all you have to do is click the little three dots in the bottom right, then click on the chain “links” and click copy link. It copies the link url to your clipboard and then you can paste it into your new post. The discord forum software elves then reformat it once it’s posted to look like the original with the link in it.
The forum has a basic and advanced Tutorial that DiscoBot will run you through if you ask it. Just send a DM to DiscoBot and say “@_Discobot, Start the Advanced Tutorial” (delete the underscore! I had to put that in here, otherwise DiscoBot would hear me. )
That’s because they are unaware. Wyze Customer Service is outsourced to the Philippines. They are so far removed from actual working knowledge of real time issues that their questions to ask flowchart doesn’t get updated until 3 or 4 firmware update crashes later.
Wyze has accepted long term customer attrition is an acceptable tradeoff to cheap Customer Service.
Updated and found that while it now shows you your detection settings, you still can’t change them. That is, they now show you what you had them to, but change them, back out and ho back and the changes aren’t saved. Plus, now one of mine says “Action failed” and apparently doesn’t activate the cam.