Hi Wyze robot vacuum beta testers who experienced the ‘bricking’ issue (update progress freezes or the vacuum goes offline) and already tried the following steps and didn’t help:
- disconnect the vacuum from the charging station
2.pressing and holding the power button till the light goes off (about 3s)
pressing and holding the power button again to turn the vacuum back on
If the rebooting succeeds, the user should hear the ‘turning on’ prompt
Please contact support and ask for the replacement unit. We do want you to send the defective unit back to us for further investigation. Please let the agent know that you have talked to the product manager of this product and they can start doing the RMA process and send you the new replacement unit. Getting the defective unit is very important to us and it helps us solve the issue. Thank you for your support!