I have been having an issue with one of my black V2 cameras where whenever it is turned on it records a second of video where the scene is pink. I contacted Wzye customer support via chat and was told to reset the camera but was instructed to do it via the setup button. But all that does is run the setup process all over again and doesn’t reset the camera to factory specs, so it didn’t fix anything. What is even worse I wasn’t even told to delete the camera first from the app and she said to change the order of the camera to press the + button in the upper right corner of the app. There is no + button in the upper right corner, it’s a pencil icon and has been that way for awhile now. So I asked if I use a pin in the little hole in the back of the camera would that reset it and she said yes. I was like, this is what I should have been told to do first!!! But actually that hole is for the power light. So I just wasted about an hour of my time trying to fix this camera issue because I kept getting the wrong information from this so called support person. And the camera still records a pink flash every time it is turned on and if I turn off night vision mode then it doesn’t do this so clearly it’s an IR issue. I bought this camera in November of 2019, so I guess it’s just junk now.
This is what happens when a company starts making too many products, their customer support goes down the tubes.