Why No Free Shipping on v3 Pre-Order?

It isn’t about cost $$$ it’s about equality across the board

Could you expound on that please, I’m interested it what that means exactly (not being facetious).

This fits in with other business decisions that Wyze has made that make no sense. Unfortunately, they seem to have become ‘tone deaf’ to the dis-satisfaction That seems to be growing at an alarming rate. Somebody at Wyze needs to take the blinders off.

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To use shipping costs as a profit center is not a customer friendly method, and perception to the customer is certainly a negative one.

When a massive percentage of users out there have either a prime membership that provides a free shipment, or a similar program through Walmart, target, etc. means that when you order from other sources that decide to leverage shipping fees, it can leave a negative perception of the transaction.

Unfortunately, since Wyze is struggling to find any method that allows them to appear to be keeping their $20 target price while finding any way to increase your actual coat of acquisition, is problematic.

If you can’t make any profit selling your devices, you go out of business. That’s the bottom line. You need to charge a price that provides adequate profit to keep your lights on
What we’re seeing on this forum is a microcosm of the market as a whole. If the aggregate of the opinions expressed here are ignored or dismissed, it doesn’t reflect a manufacturer responsive to their userbase.

It would be less offensive to the user to be charged $8 more for the cam and have free shipping than charging $20 and then using the shipping charges to bump the net profit.

In the commercial space, I had huge corporate users spend inordinate amount of time challenging or verifying any shipping fees on shipments. These corporations would not be allocating the resources, paying salaries to employ personnel to do nothing other than make sure that charges reflected my costs to ship.

It’s a known practice that is not acceptable to corporate clients, why would Wyze feel it’s an acceptable practice in the consumer space?

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They use a third-party shipping service to fulfill the preorders. For example, Wyze used FedEx Logistics to fulfill the preorders for the Wyze Outdoor Cams. My WOC preorder was sent from one of these FedEx fulfilment centers. FedEx’s shipping service wasn’t that great. You can read about the complaints in here. I hope Wyze finds a better solution.

If Wyze is simply passing thru net costs after volume adjustments etc, that’s perfectly acceptable practice. If Wyze is being charged $8 to ship a cam, okay.

Do I think they could have negotiated a volume account either through that provider or the myriad other fulfillment centers, yes.

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The old adage that you shouldn’t “rob Peter to pay Paul” comes to mind

hard to do business with a sore Peter they say and I think that is the situation that customers find themselves in this circumstance

I’ve heard the term and I’m sure you have also of a policy called “bait and switch“ I think that there are variations of that in play at least what is evidenced by the responses by Wyze . I agree with what you said though, figure out your cost of manufacture factor in your delivery charges and then set your customer price accordingly. Nobody expects a company to stay in business without making a profit, to indicate that they are having trouble affording to provide the things that they promised is totally unacceptable

In summation, I really like the Wyze products and I would really love to see the company survive and grow but in order to do that they need to pay attention to the user base.

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[Mod Edit] Wyze has been a life saver in the security camera market for its quality and price [Mod Edit]

So what if you don’t get free shipping; the price is still great with the shipping charge added. It only looks a lot cus shipping is almost half the price of the product. It’s ironic how cheap people want discounts on already cheap products (They would probably want discounts on free shipping too). Would you rather pay 2-10x the amount for other brands? I’m sure they’d be happy to offer free shipping on their $200 camera.

So what if you’re a “loyal” supporting customer, that does not entitle you to anything nor does it mean you automatically get special treatment. The fact that you have to even mention being a “loyal” customer as a reason to your benefit shows a lot about your personality.

So what it doesn’t come in black yet. Are you the manufacturer or design specialist? What non-business owner customers don’t realize is there are complications with custom color mix and priming along with housing material specifics on top of minimum orders. Not sorry to say but the world doesn’t revolve around you and your favorite color requests; easier said than done.

All in all, it’s a pre-order…you really expect discounts and special perks on a new upgraded item that is not even in production yet and stayed the same low price? [Mod Edit]. This is what happens when outdated [Mod Edit] companies spoil their {Mod Edit] customers; they go around to other companies and expect the same shower of entitlement. No, the customer is not always right; learned that a long time ago working in various customer service industries so now I’m spreading the word as a customer myself. Thank you for coming to my Ted Talk.

As for Wyze and every other business, thank you for your contributions during these troubling times. I’m already satisfied with my previous v2 for indoor use but will be pre-ordering the new v3 today for the outside of my home. Keep at it.

MOD NOTE: Post edited to conform to the Community Guidelines.

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[Mod Edit]

I defend your right to express your opinion but the name calling and insinuations certainly are not acceptable. We, myself included express our opinions (as did you) based on OUR experiences with Wyze products and business practices. It is our right to do so as it is yours. If you find the context of this forum distasteful or otherwise disagreeable, feel free to leave… [Mod Edit]

MOD NOTE: Post edited to conform to the Community Guidelines.

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Not at all. It’s more an accumulation of knowledge on “toxic” customers that think they’re entitled to special benefits from a business just because they spend x amount of money or made their first and only purchase years ago when the company first started. I have experienced these type of customers from every industry in customer service. Some people just don’t get it cus they’re “mushrooms” who don’t actually understand the side of running a business so they need a drawn out explanation to understand the frustration they are causing to themselves and the company.

People who don’t run the business (toxic customers) always have their brilliant business ideas on how the business should be operated yet who is the one with the business? Hope to see you at the next board meeting with your presentation.

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Somtimes We Disagree

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What business practice are they breaking from not giving free shipping on upgraded product pre-orders for the same price or complying to petty customer requests for a simple color that was not advertised or manufactured yet? That’s like a child crying because they got the new iPhone 12 but not in the color they wanted.

Express your opinion but at least have some logic behind it, otherwise you just sound like a spoiled brat who didn’t get things their way.

The free shipping is to move out the V2 stock, business 101.

Also agree related to shipping. 2 suggestions for leadership and/or webmaster:

I placed a v3 cam pre-order in Oct. My account is constant in showing “ships in November” and at the time of placing the order the Wyze homepage also stated “ships in November” directly under the v3 cam. After speaking with support, the rep stated it might be Dec before it ships out and the support page now shows the same. I understand the item is most likely very popular, but I have not been sent any updates, this is become very confusing and I feel there was a little bit of false advertising related to shipping.

Secondly, during Wyze week the featured item going across the screen in the green bar was the v3 cam and next to it stated “free shipping.” However, when the bar is clicked then states in small print [pre-orders not available for free shipping.] Again, very confusing.

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How comes Wyze don’t ship to the UK? No US love for the UK??

www.amazon.com and doesn’t cost much to ship to Uk

or if you are sending a few things across
www.amforward.com You can also put the customs value… so reduce it to say $5 a camera and they you dont pay 20% vat and 10% import duty :slight_smile:

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Nice one. Cheers. I’ll check it out!

I agree with your thinking on this. I’ve been a Wyze supporter from the very beginning and I’m an early adopter for just about all of their new products, It would be nice to get some benefit to being a pre-order supporter and long time customer, such as free/discounted shipping (especially on multiple items as you mentioned). It does feel weird when it product is so affordable, but because of that, shipping and taxes bring up the total by 33% or more. My last order of Wyze Bulbs was $29.99 w/ $11.18 Shipping and Taxes. I don’t think its problem created by the Wyze team, its just relative optics because of the low price point. I do agree that we’re paying slightly more than we should on shipping, but that’s probably the fault of Amazon Prime and every other retailer that ships for free nowadays.

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Waaah!

Wow guys wyze has to make a couple bucks somewhere, there is obviously not that much profit on a cam with all iit has for 20 bucks. Now I’ll admit when I pre ordered my outdoor with a expansion cam I wasn’t happy that I was charged 7.50 twice and they shipped separately.
The only issue I have with the shipping is getting seperate shipping charges for each item as opposed to a price to ship the whole order. I do understand everyone including me wanting to save a few bucks but I just don’t see the room on a 20 cam like this.