Up until my latest support issue, Wyze has always been very responsive in dealing with the issue and resolving it. Until now. Started a chat session last week that went on for almost 25 minutes before the support person asked if we continue the discussion via email. While I thought that was strange, I agreed. A couple of hours later I got an email from the support person asking me to move the camera to a different spot. He had already asked me to do this during the initial chat and I told that was impossible because the camera was in another state. I didn’t hear back from support until over 48 hours later with a short email telling me an agent would be with me as soon as possible. Now, 3 days since the last email, I hear back from the original agent. And what does he need me to do? You guessed it…Move the camera to another spot. It’s the same agent asking the same questions over and over. Is it possible to request a different agent respond.