Well, Good for you! I’m glad you’re not experiencing any issues. However, that has NOT been my experience.
To bore you to tears…here’s the history/story.… The very first TWO version 1 WyzeCams I purchased had immediate issues… it took me nearly two weeks to get any response from support…and another week to get Wyze to agree to replace them. After more than a MONTH, I thought all was settled and good.
After receiving the replacements and believing everything was good… I began placing/using the cameras… for a couple of weeks everything was fine. Then, I noticed that I could no longer access the SD cards in either camera…and that in fact, the SD cards (micro) were not accessible/recognized by any device… in other words the SD cards were destroyed. At first I thought I’d purchased defective SD cards, so I purchased new ones, and a couple of weeks after installing them in the cameras…same thing. I sought support from Wyze, but got no replies to my requests. So, again I purchased micro SD cards…this time trying different brands with specifications that matched those cards being offered by Wyze. Again, a couple of weeks later, the cards were no longer accessible in any device, nor could they be formatted or used…again, destroyed. Piecing it all together, it appeared to me that when the SD card got full, something goes wrong in the reformatting, that renders the card unusable.
In the meantime, and now with the help of hindsight, I should not have done so…I purchased additional WyzeCams…both the basic, and Pan models… and again…approx 2 weeks after installing the SD cards, those cards were rendered unusable/destroyed. By now, it’s obvious that it’s NOT a coincidence.
So once again, I seek support from Wyze…and again, did not get a reply until I posted on the open forums. And got exactly what I’ve already mentioned… “We never got your request!”… “What is your ticket number?”
By this time I was a very angry customer, and decided to post my situation of the forums…that was in October of 2018…and if you look up the topichttps://forums.wyzecam.com/t/wyzecam-eating-micro-sd-cards/6630
you will find that I am only one of many who have the same issue…and to date, the issue has not been solved.
So…that brings me to my most recent support request… I have become so frustrated that 1. The issue exists. And 2. It appears that Wyze has done nothing to solve the issue for 10 MONTHS… and because WYZE MADE THE OFFER, I am seeking replacements for ALL my cameras that are destroying SD cards…that would be 5 WyzeCams, and 3 PanCams.
There you have it…the entire history that I have had with Wyze. No embellishment, just the facts. I would have preferred to do all of this privately, but it seems that the only way I can get any response from Wyze, is to throw all the dirty laundry out here on the forums…where it’s available to everyone… then either one of the “watchdogs” finds it, and notifies whomever… or someone from Wyze sees it.
For those who have not had any issues with Wyze products, I envy you, and wish I were the same. However, that’s simply not the case, and all I’m seeking is a product that works as advertised, with all the features working/intact. OK Wyze, the ball is in your court.