Why do the mask immediate break apart when you try to put them on. I have already gone through a dozen of the mask through the new pack and they have all been damaged immediately upon putting the mask on
Contract customer support.
They shouldn’t come apart that easily.
It looks like the glue is letting go.
Probably because they’re Chinese rejects. The grocery store I work for has similar masks. One out of every 4 or 5 has a similar failure. I just grab a stapler and staple the broken strap back on.
Hope that doesn’t happen when someone sneezes in front of you or visa versa ??
I have the same problem with the mask they break apart. I open a ticket and have not received any feedback.
Welcome to the forums! What is your support ticket number, and when did you put the ticket in? I know Support has been swamped and each day are they getting more caught up. If you reply with your ticket number I can send it up and get the status checked for you. Sorry your having this issue! Thanks in advance!
We’re sorry about that. I would like to send a replacement as most boxes aren’t doing that so consistently. I’ll also share this feedback with the team. May I please have your support ticket number, @DAR99 and @jribot?
Customer with breakage issues can you post the Lot# found on the box please … I’d like to check the ones I have . Thanks !
My support number is Wyze Ticket 577701
Were the replacement sent?