So here I am, over a week since I first reached out to Wyze support and still no response.
I have reached out to Wyze 4 times in total now, and all 4 times, Support insisted we convert to email.
Just to convert to email and not to have any issues fixed. The 3rd tech, I resisted swtching to email for fear they would not follow up and ta da. No surprise there, we convert to email and ZERO response.
Issue #1; Cannot log into account from any device, app or website. Stating user is locked, or too many failed attempts. This happened on #1 log in attempt on 11/30/2021.
It has now been 9 days since then and still the same issue. I have reset apassword a dozen times, and even waited well over the 24hr lock out period and still no avail.
Issue #2 - I was charged nearly double on my bank, vs what Wyze was supposed to bill. Still not one response from support on them correcting this.
Issue #3- I was sent a Wyzw doorbell, a Wyze V3 Cam, and a wyze Hub. They could not even answer me, why even send a wyze hub, if I did not order anything that requires the hub. It has no use for what I ordered.
At this point my other issues are related to not being able to access the account.
Any advice on how to get support from WYZE.
This is just sad and extremely frustrating