Hello fellow Wyze customers…
I recall the early Wyze days when friendly support was promptly available.
Now, like many others here, I have an outdoor cam that stopped working, an order for more of those that I want to cancel, and the website auto functions ask me to PLEASE CONTACT SUPPORT.
The support website promises:
Live support is available
Monday - Friday 5 am - 6 pm PT
Saturday 8 am - 4 pm PT
How do we find this ‚live support‘ ? The only choice I get under ‚contact option‘ is sending an email. No phone number. No live chat. And we are well within their office hours…
So I sent an email and got the response i get every time from Wyze, due to ‚high support volume‘ it may take 72 hours to respond… previously when I tried email support, it took them 5 days to respond, and that was only to ask if I still have the problem.
Any tips and tricks to get support in a timely manner when you need it?