What's the issue with shipping N95 masks?

I ordered them on May 22–got a notice that they allegedly were ready to ship (USPS) number. Then…nothing. I called and later and re-ordered. Also nothing.

What’s going on, Wyze? I don’t want to sound negative but you might check on pilfering and theft at your warehouse. N95 masks are in high demand and hard to find.

The reason I came to you was that I trust you.

You mean KN95?!? I don’t see N95 masks at the Wyze site for sale.

They’ve had tons of shipping issues with the masks. There are several threads here about it. The usual recourse is to provide your support ticket or order number and try to flag @WyzeGwendolyn for help.

I ordered directly from Wyze’s original provider and received several shipments without issue.

(I’m pretty sure the OP meant KN95)

KN95. Corrected

Who is the original provider?

@WyzeGwendolyn. [Wyze Ticket 623679] Re: Order 002590567

Gwendolyn can take care of this for you when time allows. However, you may get a faster response by calling support. :slightly_smiling_face:

Wyze Customer Support

1 (206) 339-9646

Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT

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iHealthLabs. Very pricey shipping though.

Wyze made good on my 2 orders…

The first one on 4/21 took 23 days to arrive.
The second on 4/27 took over a month to arrive.

ALL with Gwendolyn’s help … … . she is Altruistic !

Placed a new order on 6/5…
No FedEx Smart Post … shipped with USPS … Hoorah !

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I am super sorry about my delay here. I checked on your support ticket and see that your order was already on its way by the time we reached you. We’re sorry that it took so long!