What does it take to get Wyze support to respond?

support

#1

Several tickets opened, no response. Phone calls are eventually dropped and not answered.


#2

Can you let me know what your support ticket number is so I can look it up and escalate it?

We have had a pretty high call volume lately so it can be difficult right now to reach us by phones, but I assure you we are there!

In the same breath, our emails have been backed up as well so it is taking us a couple of days to get to new inquiries, apologies for the inconvenience!


#3

#42845 and #41872


#4

Any update on this?


#5

I had Mariah, one of our techs, send a reply to #42845 yesterday, did you not receive it?


#6

Got it! Responding to Mariah now.