Awesome set of products, awesome community around them. But… I don’t know about the longevity of their current model.
I’ll preface by saying I have a marketing and public relations background, and am also currently a software developer. The products, presentation and pricepoint vs. feature set is next to none when it comes to Wyze. After research and settling on some Reolink cameras, I just had to first try out the low priced solutions from Wyze.
I purchased the following:
- smart home starter pack
- two-pack of WyzeCam cameras (white)
Received the shipment on a Tuesday, installed and setup was just easy as can be (awesome). Some learning on the mobile app side, getting the lay of the land and seeing the degree to which I could tweak and adjust to my needs, still all good and happy. Then by Thursday I was pouring over all the requests for the API access - hoping to write some node.js custom integrations, but unfortunately, they don’t provide an API (yet?).
No worries, I’ll dabble with RTSP and then after that, and some IFTTT, I’d be all set and good to go and wouldnt need to touch anything.
Installation of RTSP went fine, and I was able to write my own custom Node.js RTSP websocket streaming backend and HTML5 streaming client (FFMPEG, Ubuntu, Node.js, PM2).
Now here comes my issue… last step was switching one camera to another wifi SSID (yes, 2.4) and changing the location of the camera.
Somehow during the setup process of this camera (that otherwise worked perfection out of the box) it (after scanning the QR Code) just ALWAYS replies “cannot find specified network name”… even when I try to return it to the original SSID that it was on previously and that 2 other cameras are on currently.
I then tried creating a new 2.4 wifi SSID, same result. I then looked for a way to clear cache in the app thinking it was unable to reset some value stored in the original setup process, I couldn’t find anything so I decided to do a factory reset, to set it up as I had originally (and I thought that it was due to the firmware upgrade to RTSP, then it would also reset that to stock firmware).
No dice, same results.
I then contacted support and spoke via chat with Ian, who did his best to help me trouble shoot (he was sharp and courteous). In the end though, the response I got? And I quote: “This is an app issue not your camera so we will wait for an update from our developers but I will also report this to our product specialists”. So I’m happy with the two working cameras, but dead in the water with one. Was on the fence about just buying a replacement, but nah, I’ll wait this out. Could it be that you just get what you pay for? It’s a shame, otherwise they are great! And the community support seems awesome.
P.S. - Wyze, if you want to be rock stars in this space and add a little ‘secret sauce’ to your model / reputation, add API access and the ability / option to access the local sd card through network file access. Trust me, you’re on to something but should re-think the cash grab model and give more power to your users. But I get it, it’s largely been a business decision. I’ll be closely following and encourage the community to keep providing great feedback to a really promising company / set of products!
if you work at Wyze the case number for my issue is Ticket number 20663