I’m hoping someone out there has had a similar issue and can offer guidance!
So here’s the short story - about 6 months ago my video doorbell died (no signs of power) after working fine for 6 months. After troubleshooting with support, the kit was replaced under warranty. I received the new kit and installed the doorbell with no issues. When it came time to add the chime it would time-out each time. I also tried adding the original chime that worked with the old doorbell and had the same results. I contacted support and after multiple trials and many weeks, support sent me a replacement chime. I just now tried adding the new chime but get the same result, it always times out.
I tried with the chime plugged into different outlets, including two within 10’ of the doorbell. I tried setting up using three different devices, though all android. I tried sitting a few feet from the chime and also standing 15’ from the chime.
So I’m at a complete loss. The camera is great, but without the chime… I dont know what I should do next.
Maybe it would help if I understood how the chime connects. Does it connect directly to the doorbell or is it a wifi device? When setting it up should I see my phone connect to it somehow? wifi, bluetooth, etc? Could it be an issue with the doorbell, even if the rest of the doorbell/video works fine? Could there be interference I dont even know about?