Video Clip Doesn't Exist in the Cloud or is still being updated

stefanimill · July 11, 2020, 10:36pm

Same issues as previous users it just appeared today on both my IOS and Android devices. No Thumbnail pictures but the timestamp does load.

I deleted cache
Reinstalled apps
Reset cameras
And checked SD cards
Downgraded update

If anyone has any luck on how to fix it I’m all ears.
Unless I need to wait for a new update.

Customer · July 12, 2020, 1:43pm

It does seem sporadic; the majority of the clips that I check seem okay. It seems that whenever this happens you’re never getting the clip back again from the cloud server.

stefanimill · July 12, 2020, 2:56pm

My problem is that I can’t see anything

Customer · July 12, 2020, 4:40pm

Oh that’s different. NONE of your events are playing back? That’s different, and obviously terrible. I just spot checked and mine are okay today. I guess you need to contact support…

N.Oz · October 1, 2020, 8:17pm

Same thing going on with mine. Several events in a row. This camera is so glitchy I’m thinking about ditching it. It’s also been recording events not not EVERY event. Like it never manages to catch an event when the mail is delivered. Just seems to skip seeing a person I guess.