Verizon data usage spike after installing Wyze

We have the 4GB plan. Always have a lot left over and it carries over. Now, suddenly we have burned through all of it in less than a month. The only thing different is the Wyze cam live stream every so often.

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Try to use WiFi as much as you can, there are lots of free ones. At work, at fast-food places, at the library, at big box stores, etc.

Also, when you’re on cell connection, make sure to terminate the Wyze app when not in use, by force closing it. As others have stated, as long as it’s running in the background, it’s consuming cell data minutes.

To force close apps on Android, press the left hardware button that looks like two rectangles, then terminate the Wyze app.

Edit:

Also, as a Verizon customer, I can tell you that Verizon cheats, in that those messages, 80% data used, 90% data used – these are not accurate. They send them in the hope that you get scared enough to add data minutes before the billing period ends.

Check your actual data minutes before attempting to add more.

One more Verizon tip:

If you can find 2 more of your friends with Verizon service, pool your accounts together and get a “family” plan.

You just need 4 people in a group. You don’t really need to be family. Then you get an unlimited data minutes. You may find that it costs about the same per line, or even less.

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All great tips. Thank You!!

Definitely use WiFi when it is available, but I have also seen a Wyze app bug that causes cellular data leakage when my phone is connected to WiFi. This bug can amount to a considerable chunk of data in a month, and seems to vary widely from person to person, I don’t know a specific cause for it. I have made Wyze aware of the issue, but I don’t know that they are working on it. I am using iOS.

In the meantime I have turned off cellular access for the Wyze app on my phone. It stops the cellular data leak when I am on WiFi, and the app works fine on WiFi without the access. I can easily turn the app’s access to cellular data back on when I am outside the house (I don’t turn all cell data off, just the Wyze app’s access to it).

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Yeah those sliders are there for a reason aren’t they buddy. It’s so easy to do. I was helping an elderly woman the other day with her iPhone 7 Plus and she was basically doing everything on cellular data. I said whoa you’re at home we need to work on this.

It’s happened before in extreme beta.

After that fubar I try to make sure my data is turned off after every upgrade. It means I can’t send pictures via SMS w/o turning it on, but it doesn’t run up a bill.

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That’s a great tip. I may do that as well. Thank you.

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Do you know which line is using all the data? I go into my Verizon app to see how much more cell data my wife uses than me. Also you can see how much data the Wyze app uses, wifi vs cell data in the app settings and use an app like glassware that tells ya how much the app uses, foreground vs backfround. You can turn off background data also (Android for sure) It breaks it down pretty good, wifi vs cell data. All this can help narrow the culprit.

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Yikes. I use my mobile data a lot – admittedly I’m careful not to stream a lot of video – that is surprising. I believe you, but have you checked to make sure it’s the Wyze app? If you dig deep enough, most phones will tell you how much data each app has used in the current billing cycle, broken down by mobile data versus WiFi data.

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Very interesting. I wasn’t even aware of this. My(Android) foreground for January is 0.07 GB and background 0.02 GB. I will check my wife’s IOS usage tonight. Thank you for the tip!

Viewing cams from the cell phone network will definitely eat up your data, so definitely don’t leave them running – just take a look, at get out again.

As for that related cellular data bug I mentioned that can still cause your cellular data to be eaten up when you are on WiFi, I’d like to clarify that due to the nature of this bug, having no leak today does not mean you will not experience a leak later. That’s what I mean when I say this issue seems to vary widely from person to person.

The first time I heard of the issue of cellular data being used by the app when you were connected to WiFi, I checked the amount of data the app had used over cellular, and it was inconsequential. So I thought I did not have the problem. I still turned off cellular for the app as a precaution, as I rarely used the app when I was out-and-about.

Months later someone brought the issue up again, so I turned cell data for the app back on as a test. During that test, while on my normal WiFi, the Wyze app used 100 MB in a space of one hour. That is equivalent to 2.4 GB a day! Keep in mind no matter how much I used the app during that hour cell phone data should have remained at zero, as I was on WiFi.

So, cellular access for the Wyze app is turned off for me now, and I only turn it on when I need it, for as long as I need it.

I submitted a support ticket to report it, as I would encourage everyone else experiencing the problem to do. That is the way problems get fixed, when they become a support issue.

There is alot you can do to check usage levels in your plan and within both your phones OSs. I am a Verizon customer also and keep pretty good tabs on our data. Look into your Verizon app for line usage, and then what kind of usage there is, being videos, social media, navigation, erc.

iOS has a ‘feature’ called WiFi Assist that will override the use of WiFi (even if it’s enabled and available) and instead use cellular data. It does this when iOS decides that the WiFi connectivity is “poor”. I don’t know how the iPhone determines poorness. I keep the WiFi Assist feature turned off, as I don’t need Apple’s assistance in running up my cellphone bill.

The WiFi Assist setting is found in Settings -> Cellular, way at the bottom of the page.

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Agree. I do the same.

I had WiFi assist turned off during my test, but good point.

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UPDATE: My Dec-Jan Verizon cell data usage history seems to indicate a spike in “Social Media”, up from a normal 10-15% to 40%! I don’t believe this was a Wyze camera app issue at all now. Neither of us use social media on our phones but for maybe a quick peek at something (FB). There were a few text message threads that were sent to both of us that were animated meme heavy. I wonder if Verizon classifies text messaging as “social media”. At any rate, I will keep an eye on it but at this point, I don’t believe it was a Wyze app issue unless somehow Verizon classifies the camera app as “social media”. Thanks all for the tips. I am much smarter and more alert now.
Jimbo.

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Do you have a wifi system at home
If so you need to make sure your phone auto switches to wifi at home and back to phone data away from home.
To use your phone on wifi at home users must go to wifi in the phone settings and enter their home wifi information such as home wifi user and password for their router.
If your phone stays on phone data at home the usage will explode.

No such thing a “quick peek” at FB.

It’s like the Wyze app, it’s always connected and searching to update your timeline. And track you around the net!

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Facebook is always tracking you. That’s how when you go to another website and look at a drill, a fan or whatever and then an ad pops up on Facebook. How do you think that happens? It’s because Facebook is following you from site to site to site. Facebook is the worst!

Wyze cams are HUGE wifi hogs. I have 400mbps internet and when my wyze cams are running I’m lucky if I see 100mbps usable data.