Vacuum shutting off after docking

I’ve been running into an issue where the vacuum will complete its cycle, connect to the base and then turn itself off. I haven’t witnessed it personally but would go into the app to start another cycle and see that it’s no longer online. Once I physically walk over to the vacuum I see that it is completely off with no lights at all. Once I turn it on, states that it’s charging and it’s does its normal charging routine. When I go into the app I see that it didn’t charge at all while it was in the off position even though it’s connected to the base. Why is it turning off? Also it’s not that the battery is dead when it shuts down because when I turn it on, and it begins to charge - it will have a decent battery level e.g. 37%

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I just had the same thing happen and it was at 33% battery. Has worked great until today when it shut itself off right in front of the dock. I guess it did not fully connect to charge but not sure. Will keep track of it happens again.


I had the same experience last night.