My notifications come 30+ seconds late and I’m wondering if this is normal. Currently have 2 cams experiencing the same issue. I’m on the “lite” plan so unsure if this is a result of that?
I do recall getting instant notifications in January when I first got the cams, but it’s since deteriorated without changing any settings.
Is it Normal? In my experience that is fast. I have had notifications delayed by up to 5 minutes before.
Worse yet, I have recently learned there is a programming limitation that causes me to NOT get notifications for a confirmed AI event.
I think the Wyze user base grew faster than their AI Server Bot did and it is now drinking thru a fire hose.
I noticed that some smartphones have notification delays, I just switched to a new Pixel 6 Pro and the notifications are faster than on my OnePlus 7t Pro with same SIM being swapped between the two phones.
Try a different smartphone or tablet
True, Could be my low priority discount mobile provider being limited to the slow lane.
I’m having 30 minute delays and it has nothing to do with carrier. These are push notifications to an app. They’re just plain not being pushed in real-time. Which makes these cameras useless for me.
nothing to do with cell service or wifi its wyze cause all my other wifi cameras work fine
Lots of speculation but no real answers. I may have to leave the Wyze infrastructure if no actual solutions are on the horizon.
Hey y’all, this issue is being discussed across multiple different thread topics.
Here are the 2 latest updates from Wyze:
Core - No notifications when Cam Plus is enabled
While it seems like the recent firmware updates helped with this, we’re now at the point of needing to assess our notification design for moving forward. At this point, the majority of these cases are because someone turned off notifications for all other motion but the AI trigger didn’t happen within the 6-second (chosen for speed of notification) window. Cam Plus Events can be up to 5-minute segments and that would be a lot of time to wait for a notification that you want to act on. We’re looking at different methods for improving the notification experience and are having conversations internally about direction.
Hi all. We’re working towards deploying a cloud-side “fix” for what we suspect is causing the remainder of the missing notifications. There was a design choice made a while back not to notify for AI detections that happen after 3 seconds. This was put in place before you could turn off motion notifications and have AI notifications turned on, so we assumed you’d get the motion notification and wouldn’t want a second notification minutes later.
However, our “fix” for this may cause double notifi…