I have three v2 cams, all up-to-date firmware, rock solid wireless connections, no Cam Plus (but paying for Person Detection on them all). Local SD cards recording of events is flawless, all triggering motion detection events and firing notifications as they should, flagging a person, etc.
Problem is cloud playback of the captures. I’ll get the alert and most of the time (80%+) playback of the 12 second clip of the event recorded from the cloud fails. It will load the video, start to play, and then stop two seconds in. Nothing I do will get it to play (though I can tap Playback to review via the local SD card, and that plays fine, so kinda a work around). I can come back 20 minutes later and review again, and it’ll play fine.
WiFi isn’t the issue (I build wifi networks as part of my job and have a solid wireless mesh at home). All v3 cams work fine. I’ve also brought the cameras, to rule out the network, to a second location (rural location, solid wireless LAN, brutal WAN/internet connection—only .5Mbps up) and same issue. All v3 cams work fine, WCO works fine, but the v2s all suffer the same issue.
I’ve reset the devices to factory default, re-flashed the firmware, etc., and just consistently getting cloud playback issues on the v2s.
I don’t remember when this started to happen—sometime in the last 3-4 months? But wasn’t an issue before that, and started to happen to all cameras around the same time.
Wondering if there’s any suggestions beyond the troubleshooting I’ve already done?