V1 playback inconsistent

support

#1

I am trying to watch playback on from a couple days ago on my v1 camera. It is very inconsistent. Sometimes it will play perfectly, but then it freezes. I have been unable to view the two-minute section that I want to see. I’ve rebooted the camera and app, but the problem remains. Any suggestions?


#2

How far is the camera from the router? Do you have an problems viewing the live stream?

You can remove the card from the camera and play it on a computer. Videos are stored in 1-minute files within folders by hour and date. VLC is a good free player that will play back the files in sequence.


#3

The spot where the camera is has a strong signal from the router. I know I can remove the card to view files, but the problem I was having occurred when I was out of town.