Hi Earl, rbruce is right, you should not have to. Here’s the link to submit a Support Request.
Before doing that though, it may be that the app database on your phone is corrupted and that’s what’s causing this. There are two things I’d suggest trying before contacting support:
- Log out and log back into the Wyze app. If that doesn’t work, then
- Delete and reinstall the Wyze app on your phone. That will clear the phone-side database. All of your account data and settings will re-download from the server. You will have to log in again and pass through 2-factor authentication if you have that enabled.
If these don’t work, then I’d suggest contacting support.