Unable to view video on app for Outdoor cam after thieves broke cam

[towelkingdom]

I came across this thread

Camera stolen, unable to download media

my camera was stolen. I am able to view the person’s face as he is taking my camera. I am unable to download the media to my phone. I do have cam plus lite (PD Legacy) dedicated to that camera that was stolen. How can I download the media?

It seems if the recording didn’t complete that can muck up the cloud recording/viewing.