In my personal, similar, experience, the problem with editing your profile is related to IF you created a Wyze account BEFORE you registered your camera(s).
I asked for Wyze’s help: WyzeCam Support Ticket #31917 opened on 3/12/2018, they told me twice that they would get back to me, never got back to me with a fix.
So I created a new account (this one) and had full editing capabilities. I find it disappointing that Wyze has still not fixed this very basic problem and provided a way to “merge” my original account with this one. So I now have two accounts with Wyze.
All things considered, I am impressed with Wyze for the quality of product and application that they offer for an extremely low price. The biggest expense for products like this is not the CAM itself but the creation/maintenance/update of the software and customer support. For what we are paying we are getting exemplary service that is actually without peer in the Security CAM business (I have CAMs by Ring, YI, and a couple lesser knowns).