Trying to register new device / account

New user trying to set up a WyzeCam. I downloaded the Wyze App, but when I open the App I don’t get an option to create a new account. Instead I get Start or Login.

If I select Start I go to a device pairing page. No devices appear. When I select “can’t see devices” it goes to a create or redeem Invitation page. When I generate a code the camera says its not valid.

If I select Login, it presumes I already have an account.

What am I doing wrong?

Welcome to the community, @mashipe. Maybe one of these two support pages will clear things up for you.


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The problem is when I open the Wyze App I don’t go to ’Sign up’ on the App screen referred to in the instructions and these guides.

Instead I find myself in a screen that tells me to:

1. Download and open Security Camera on two devices.

2. Tap start button on just one device.

Then displays 2 icons, “start” and “Login”.

I did create an account at wyze.com. When I try login using the Wyze App I get the message ‘wrong email/password’.

Thanks,

Michael

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Where did you download the Wyze app from, and what version is it? That doesn’t sound like the official Wyze app. It should be from “Wyze Labs, Inc.” Is there a way you can post a screenshot of the app you are using?

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You were right, I had the wrong software.

When I searched Wyze App in the Apple App Store it returned numerous results, with Amazon Photos being first, Wyze second characterized as ‘Lifestyle’, Home Security Monitor and others. I mistakenly downloaded Home Security Monitor.

I appreciate the help.

I’m up and running — and in total disbelief about the quality and value of this product. Kudos Wyze.

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You have to know how to choose the app that is installed. Good thing you already resolved. Regards

Awesome! Glad you figured it out. :slight_smile: