Trying to connect new cam

support
troubleshooting

#1

Just got my first Wyze cam in the mail. trying to connect. was able to download app and start connecting. QR code scanned and then the cam said “network encryption, network not supported”. anyone have any ideas?


#2

Please visit this page for troubleshooting steps:

https://support.wyzecam.com/hc/en-us/categories/360000596591-Troubleshooting


#3

What router do you have?
What encryption are you using? WPA-2 I assume?


#4

read some info online and was able to change my router to WPA2 and camera connected. Thanks!


#5

Awesome… Good to hear! I suspected your router didn’t have compatible encryption enabled. :smile: