Had early issues with offline sensors back in early June. All magically started to work great mid June and Has been working great until today. This afternoon I noticed one of my motion sensors stuck in motion detected state. Didn’t think much about it. Well this evening now all 8 contact sensors and the one motion sensor are offline.
I have power cycled all cameras and both bridges multiple times. Rebooted router several times. Reset the bridges using the buttons on the back. Removed bridges and reinserted… Nothing is working. Pulled batteries out of the motion sensor and 2 contact sensors… Nothing working… I have spent two hours now trying to get something to work. I refuse to remove the sensor from the app and set them up again. What a pain… We shouldn’t have to do this.
Went to the troubleshooting page and guess what?? No trouble shooting for the sensors or bridges… Come on Wyze … I put a support ticket in but my expectations are extremely low about getting a quality response within Two weeks !
Also the reply on the support ticket email states this
"We are currently experiencing higher than normal volumes that may impact your response time. We will get to your e-mail as fast as we can.
For a faster response, please reach out to us via chat Monday-Friday 8am-4pm PT."
but doesn’t tell you where the chat portal is at. I can’t find it. Would be great to have live chat with technical support.