Hello Emergency Button Beta Tester,
First, I would like to thank you for the time you took to test the Emergency Button. I have received a lot of feedback from you on the behavior and the potential improvements.
I would like to talk to you about what is going to happen in the coming days starting with today. Please read this through.
Today, the Emergency Button is going to disappear from the Wyze app. This is normal and expected as we are preparing for the official release and we have to switch some settings in the back end.
In the coming days, we will be releasing the mobile app (v2.10+) that you have been beta testing. Note that the release is for the app only. The firmware release will be happening at a later date after further testing. I am not involved with those discussions and can’t give further details.
Upon the 2.10+ release, you might see the Emergency Button mentioned in the Release Notes but the Emergency Button will not be accessible at this point. This is because we need to perform some extra tests to make sure that the changes we have done in the back end did not cause any errors.
If everything goes well, the Emergency Button is expected to become available on May 7th.
At that point, it will be fully functional. This means that if you create an Alarm, the Monitoring Center will be contacted and will treat it as an emergency. We are not in the testing mode anymore. You can still cancel the alarm as it is a standard feature but Karen will start to engage the person who created the alarm through SMS or even call directly.
For the beta testers, your previous enrollment will continue and you should not have to sign up again. If you do not wish to use the Emergency Button anymore, you should remove all the devices from the location and/or delete the location itself. This will prevent usage of the Emergency Button.
Last point, you will see in the service page in the mobile app that we are releasing the Emergency Button under the term “Pilot” and that it is free while in pilot. How long will the pilot phase last? This is yet to be decided but I can almost guarantee it will stay in pilot until July or later.
We will improve the experience in the upcoming release but will most likely focus heavily on what is coming after the Emergency Button.
Again, thank you for the work performed and the time you dedicated to testing the Emergency Button. It has been incredibly helpful.