Time out on 12 second cloud clips


#1

New customer and the techie in me has a question.

I setup both cameras with push notifications. When I get a motion detection alert on my phone I go to view the 12 second clip that I believe is stored in the cloud. 25% of the time I get network timed out when trying to view the clip. In testing yesterday I had 92mbps wifi connection rate with all bars lit up (I was standing next to my wifi router).

Thoughts?


#2

How long after the notification did you try to view the video? Sometimes it does take a bit of time for the video to be uploaded to the server and be available to be viewed.


#3

Just tested your response. You hit the nail on the head. Thank you Rick :).