Time on iOS notifications is wrong

#1

I recently traveled to a place that had a 3 hour time difference and now that I am home all the iOS notifications show an event but with the time of -3 of my current time. The camera time is up to date (and correct). I have tried “sync time” on all cameras and rebooted them multiple times. What am I missing? An example of the problem is a clip is captured at 8am est and the notification comes at 8am but says 5am (but the clip shows the right time in the app).

#2

Is this the only app that is giving you incorrect notifications regarding time?
Have you killed and restarted the app on your iOS device (you don’t specify if it is an iPad or iPhone)

#3

Hi, yes. Restarted the app and phone. Note that this is happening on both my iPhones. My Q-see products are working fine with notifications.

#4

Update. I removed the app from my phone and reinstalled. It is working normally again.

#5

I am having the exact same issue. Deleting and reinstalling the app may be a work around I will try, but seems like a bug that needs to be fixed?

#6

Anyone in this thread having the same issue as the OP, please submit feedback and logs via the app with a description of the problem. That way Wyze will see a trend, and possibly look into the issue. The devs and support team don’t normally monitor this forum. Thank you! :slight_smile:

How to gather an app log

#7

Thanks, just submitted feedback and log per your suggestion.

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#8

I have the same issue and just submitted the log file.

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