Time Lapse Error

beta

#1

So, I decided to test out the time lapse feature last night, and upon checking my album this morning, I see that it is there… The only issue is that when I click on it the download icon disappears and shows 0% which I would assume is the amount downloaded.

About 5 seconds later I get an error message “Network not stable, please try again later.” I have tried viewing on a different device and on wi-fi as well as data connection.

 

Any Ideas?

Camera Firmware 3.9.2.30

App Version 1.2.58

Screenshot_2018-03-02-07-48-48.png


#2

Also, not sure if it is related, but I have been getting a lot of instances lately when I pull up my cams and see the alphanumeric name of the camera instead of the alias. Then at some point, the app normally crashes, reopens and everything is good again.


#3

Hmm, that is weird. We haven’t received reports for that. When you said alphanumeric name, do you mean the MAC # printed at the bottom of your camera? Can you take a screenshot of your phone?

If you have a crash, please open the app again and submit an app feedback right after the crash. It will include the app log. Also, please put in a brief description of what you did right before the crash. Thanks!


#4