If one of your coders wrote the script that issues the message, “This video doesn’t exist in the cloud or is still being loaded. Please try again!” then they know what generates the problem. THIS is the main problem with steaming video cameras… the purchaser of the cameras invested their hard-earned cash into cameras that are totally dependent on a third-party to function. A third-party, which so far appears to be entirely unreliable. Somebody at Wyze knows why this is happening, because they WROTE A SCRIPT THAT ISSUES A FLAG! Find that person and quit reading support scripts.