This video doesn't exist in the cloud or is still being uploaded

Happy to hear it! :slight_smile:

I get this all the time. Sometimes 2 of 3 videos will “not exist” and sometimes it’s all. Or none. I don’t think it’s an app issue, seems more like a camera problem. (I have flakey connectivity where my camera is located.)

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I am also having this problem, but the two other devices that use the same profile and camera are not having this problem. The only thing I can think of that I did that may have had an affect on the apps performance is that when I realized it was saving videos to my phone, I deleted the folder with the videos to save space. After that, this error message started popping up. Not sure if it’s connected at all, but it seems like it could be. Any help would be appreciated!

I’m also experiencing this issue on my Pixel 2 with Android 9 and would love a fix soon.

It works perfectly on my Amazon Fire Tablet 2015 (Google Play installed). I’m assuming it’s a problem with Android 9.

I have the same issue. I have a pixel also. It has never worked for me. Still in process with support to figure out why.

You got an answer out of support? My ticket has been open almost a month with no communication (outside of @WyzeGwendolyn) or movement.

:open_mouth:

No solution yet but they have responded

I tagged a bunch of devs about an hour ago on this. Hoping that made them more aware of the issue. :slight_smile:

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I don’t know when this stopped working for me because I leave notifications off unless I’m on vacation, but I haven’t been able to access a single alert video. I tried the suggestions to clear the cache as well as refresh the alerts page. I also have a Pixel like a couple people mentioned. Pixel 3 XL. The notifications are popping up, but I can’t play any of the videos.

Hey, folks! @DreadPirateRush sent this over to the product team but I’m going to follow up on it.

@Matt.armfield, your ticket had been sorted away from the general support area so that may be why someone else got a response when you hadn’t. That said, I’m gonna go breath down someone’s neck to see if I can get a response from someone else for you when I’m back in the office.

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@Matt.armfield, you have a response now!

It looks like due to Matt’s log we were able to figure out what’s going on and fix it. The problem is that the Video folder was not created when you tried to view event videos. It has been fixed in our following release version.

@dgmk.laugh, sounds like you were right on target!

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Do we have an ETA on when this release might happen? :smiley:

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Not yet! We’re still in the early testing stages. :slight_smile:

Ha ha, I found a work around that’s so simple, I couldn’t believe it worked. I’m on a Galaxy Note 8, went into “my files” and found the Wyze folder. In there, I opened the camera folder and there was a file called video that wouldn’t open, so I deleted it. Then I simply created a new folder and called it Video. Exited, opened the app, and suddenly my events are loading and playing!

I’m sure there are much more technical things that have to happen in the code, but if you are on Android, this could work for you too!

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The latest beta fixed the issue for me.

:smiley:

A post was merged into an existing topic: Unable to review event notifications issue thread (07/01/2019)

This just started happening to me as of a week ago.

v2.4.34
iOS
have have 10 cams. Happens to all clips regardless of camera.

I have cleared cache and refreshed, still happens.

Only saves about 1 out of 10 videos for me. I use an iPad and an iPhone.

This frustrates me to no end. Wyze has even sent me two replacement cameras but this intermittent, yet all too frequent issue keeps happening!! It always records a thumbnail, but (and it seems this is especially true when it’s a clip I really want to see) I keep getting the “video doesn’t exist or is uploading” error. I’ve got the wyze app on my iPhone and iPad and the same videos that dont work still don’t work. I’ve cleared the cache so many times… Ugh!

I have 7 wyze cams and all of them do this at some point.

I’m now having the issue as well. Both my iOS devices, v1, v2, and Pan cameras. Most clips are like this with the occasional one working.