Received my thermostat and installation was no problem. During test it fails both low heat and cool. Verified wiring tried again same result. Cant locate any applicable troubleshooting guidance.
I just posted the exact same question. I found an article that says in the settings page there is a "switch heat and cool’ toggle. Could not find such a toggle.
its in the settings under advanced. do you have a heatpump?
Yes, it is a heat pump. And no it is not anywhere on the app - I looked everywhere including under advanced. Appreciate the reply.
Heat pump but no toggle in app.
I don’t imagine switching heat and cool toggle would work because high heat works just fine. I also couldn’t find any such setting.
That is very weird. I had the same issue with the flipped hot/cold and I have the toggle in my app. @jamiewakefield93 Maybe you have the toggle in app? I am using iphone btw. I have seen some weird bugs so far. My buddy had to reinstall his app to get the setup to “approve” that the T-STAT was compatible.
iPhone as well. Toggle doesn’t exist. No problem controlling otherwise and heating just fine. Hope to find a solution before I need it in 4 months.
I am using an iPhone as well. There was a firmware update and I did that. The support article says it’s in settings and not even in advanced. I have a support email in, but had put back my old display back in since I doubt I’m going to hear from Wyze any time soon :-(.
The toggle to switch Heat and Cool is ONLY if you have a heat pump system. Most heat pumps energize Y and O for cooling, then Y only for heating. The toggle “toggles” so cooling is Y only and heat is Y and O.
The toggle switch to reverse was there in my iPhone and I had to use it to get it to pass the test. I had no heat on Heat 1.
Thanks to wherever posted that solution as there was no mention of it during installation.
Thx. I have a heat pump - I’m in Florida, most people do. I have a Y, but not an O. No toggle switch. Still doesn’t past test 1 and 3. The second test does work.