Just installed the thermostat last night and at first it seemed like heat was working, but now it appears that stage 2 was never working. It just wasn’t that cold when I tested. System is an all electric HVAC forced air I believe. I’m down here in Florida so no furnaces or oil or anything. Cool air and stage 1 heat functions. Stage 2 does not. I have reset it and tried various configs of Forced Air/Other and just in moving wires between W1/2 and Y1/2 with no success. I have tried putting a jumper in to make it match the old setup between W1 and Y with no success. Currently at a loss. It was 54F this morning in the house. 30F outside. Unhappy wife and unhappy 2 yr old. Any help before I’m forced to return this and get a traditional one back on there? Wyze customer support is nonexistent at this moment and there’s zero documentation.
Maybe instead of this crazy rush to push out a bunch of products that appear to be half developed/rebadged offbrand chinese products they should go back to what made them great and focus on doing just a couple of products at a time and ensuring they are quality. Value and bang for your buck are no good if the products don’t function and these failures only do damage to tarnish the Wyze image as a whole. /endrant.