I’ve been working with Wyze customer service to fix and issue with all my V2 and Pan cameras where when they are turned on they record immediately due them emitting a pink flash. Ultimately they wanted to replace the cameras but I had to provide my purchase record, and an ID off the cameras and some other things. I have over a dozen cameras and to do this is very time consuming, plus Wyze has all this information from my account already. So to put me through all these hoops is ridiculous. And, since It’s not a hardware issue because they worked fine for over a year but since a software update all of them are having this issue, so clearly it’s a software issue. Wyze acts like they have never heard of this issue before, yet other on this forum have had the same issue as I am having.
Maybe instead of hiring customer service reps that troubleshoot using a cut/paste script approach, they should hire people with some software/hardware knowledge about their products. Oh but wait, Wyze is too busy spending funds on developing new products. So there is nothing in the budget for quality support staff.