Switching from Android to iPhone

support

#1

I appreciate your suggestions.

But I keep getting the same two messages:

Connection failed (error code 90)

Please try to power cycle the camera

Q: Can you tell me how to “power cycle the camera?”

Message two:

Device not connected

Another suggestion I got:

Try force-quitting the Wyze app & restart it.

Q: How do I do that?


#2

Q1: Unplug the camera from the wall socket for 30 seconds then plug it back in.

Q2: If you’re using iOS, you double click the home button to bring up the app switcher. Find the Wyze app’s card and flick it off the top of the screen. On Android, one of the buttons on the bottom (circle, square?) brings up the app switcher. Wait a beat, then tap the X that appears. (I’m not an Android user, thus the vague answer.)

If none of that works, follow the steps in the troubleshooting guide here:

https://2lofnd24kddg1841xi3wn90z-wpengine.netdna-ssl.com/wp-content/uploads/2018/03/Troubleshooting-Guide-1.pdf

And if that doesn’t help, you’ll need to file a support ticket for possible camera replacement.