Recently I’ve seen posts about problems with product support.
Today a camera I recently purchased came up with a weird screen for the second time,
So I submitted a ticket at 0720 CST.
First response came at 0914 CST -[Wyze Ticket 236879] Request received: half daylight half night vision
Second response was from - Diamond (Wyze) at May 28, 7:23 AM PDT (0923 CST) asking for more info. Though all the info (except phone number) Diamond requested was in the order number.
I responded by 1105 CST.
Will see what happens
/edit 1 - 1225 CST notifying me Wyze Cam v2 Warranty Replacement Unit is ordered, followed at 1228 CST with a message from Diamond that they processed the warranty claim. Of course I’ve got to plan on the 10 days it gets anything to me, but the processing was sure quick. About 5 hours since I wrote.
Tracking Number: 940011120595482298xxxx
Expected Delivery by
SATURDAY 1 JUNE2019by
May 28, 2019 at 7:09 pm
Arrived at USPS Regional Origin Facility