Full email thread:
as included in my previous emails:
The hub is plugged into a power outlet, so not sure what you mean by “main power.”
What is the purpose of pressing the reset button on the hub? I get “Ready to connect” at which point I added it back to my account.
How do you power cycle the hub?
How does any of this impact the motion sensor which communicates with the hub, which communicates with your servers which sends the push notification to my devices?
On 5/25/21 12:28 PM, Support wrote:
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Your ticket (1253012) has been updated. To add additional comments, please reply to this email.
May 25, 2021, 12:28 PM PDT
Hey there Bill,
Thanks for reaching out to Wyze. I understand you were in contact with us previously about your Sense v2 sending false notifications, but it seems like we did not receive your emails. For that, I’m very sorry for the inconvenience. I’m Kayla, and I’m happy to continue helping you.
First, please make sure that your Wyze app is completely up to date. Navigate to the Account tab, tap About. The version will be listed under the Wyze logo. The newest current versions are:
- For Android - 2.20.21
- For iOS - 2.20.142
Next, please also make sure that the hub is directly connected to the main power source. Once checked, press the reset button on the back of the hub. Let me know if you’re hearing any voice prompts when the button is pressed. If all else fails, please power cycle the sense hub and reboot your router.
If you are still experiencing the same issues after checking the app firmware and trying that troubleshooting, please reply to this email so I can look into the possibility of a replacement for you.
Also, just in case you have any troubles with contacting us through email again, please feel free to give us a call. We will be happy to assist you! Our support phone number is 1-206-339-9646.