Sunset causing person detection

Wyze AI
,
1

For the sake of trying it I’ve paid for person detection. Ever since then and when the sunset happens, person detection constantly triggers. Every evening I receive 40 to 50 notifications while the sunset continues.

I have reduced sensitivity significantly and it continues

Is this a bug that can will fixed or is this stuck and I should ask for a refund? It’s non-stop, I’ve attached a screenshot of a 4 minute window with 5 person notifications, it never stops until the Sun sets.

Edit: Wyze Pan Cam, updated to latest firmware today and the issue continues.

Screenshot_20201007-170557
Screenshot_20201007-170557864×1728 332 KB

2

Which camera model?

3

Wyze Pan Cam

Updated to the latest firmware as of today and the issue continues

4

I know a shadow will trigger my motion detection at times but that’s odd it triggers your PD.

5

I’ll get person detection at night from car headlights too, but that’s happened on and off for months.

6

Does the Wyze green rectangle give you a hint as to what is triggering the detection? Usually a shadow.

Also, if I had to guess as to what area it thinks is a person it would be this one.

Screenshot_20201008-102702
Screenshot_20201008-102702804×978 408 KB

7

Good idea, I’ve emailed the motion tagging and will see what happens tonight

1 Like
8

Like @Customer asked, what does the video show? Is it a stagnant picture or is there ANY type of movement ( changing pixels colors, flickering reflections, etc). If you can post one of those many videos you got, that’ll help.

Emailed or enabled motion tagging?

2 Likes
9

No motion detection or person detection has occurred for the camera in nearly 36 hours all of a sudden.

The other camera works just fine.

This all started with paid person detection.