Agreed. Way too many “oops” that affects thousands of us in upsetting ways. They should slow down, prove their updates beyond a reasonable doubt - and only then push them out. It truly gets tiring to receive notifications every 9 days that I need to update my devices. I just want stability - and have thus become skeptical of making frequent updates for fear that what’s working well will then “tank”.
“quit updating app and cameras if they are working”
I wish. The recent forced updates to the camera firmware and the Android app means that I now have 9 cameras that ignore lots of obvious motion while they frequently flag phantom motion. Decent motion detection is fundamental to the cameras and it’s only gotten worse over time. Meanwhile, Wyze is pushing hard for subscriptions and all I can say is that when motion detection works at least as well as it did when the detection area was a simple rectangle (about two years ago) then I might consider it. Until then I won’t be buying anything else from Wyze and I guess that many users will feel the same way.
I have not touched my detection zone settings since long before the recent forced updates. Based on your comment and out of curiosity I launched the Wyze app (I almost never use it) to see what my current zones look like.
Strangely the app auto-updated even though it was not downloaded through the Amazon app store (it was sideloaded) and I had removed the Play Store from this Fire tablet. I didn’t think that was possible.
My detection zones seem to be just as I left them, defined rectangles, although those same rectangles are now presented to me as part of the new grid pattern.
Regardless, my zones have been working well even after the forced updates.
Too late…the last update suggested by Wyze ‘hosed’ one of my four V2 cameras.
It simply did not come back up after the update.
It also reported error 90.
I followed all the steps listed…downloaded, extracted and renamed the file to a freshly formatted (FAT) card as demo.bin.
Held the reset button and plugged in the cable as stated.
Light went Amber released as stated. Light went blue flashing. Waited for half hour…still flashing blue.
Camera seems to be lost to update.
Irate about a supposed update bricking my camera.
Held for 45 minutes last evening and no one picked up my troubleshooting call to tech support.
That’s even worse.
my camera no longer works either
they were all ok until the required updates
now none work
updating the app made things worse too
what junk wyze is now and they don’t give a [mod edit]
just [mod edit] things up with the [mod edit] this and that if you want the camera to work
got news 4 u wyze
you are not the only ones who sell cameras
i have the money to buy more
but not yours
Sure, wyze cams are inexpensive, but they’re also often inoperable (thanks primarily to firmware updates, which I recommend NOT installing), so what’s the point? Even the rudimentary AI wyze uses sucks—and it’s actually not wizardry to develop basic and functional AI models like wyze uses.
I’m going with another, albeit costlier, vendor that actually cares about what it designs, manufactures and supports, and doesn’t rush stupid things like gun cases out into the market before ensuring its core products work properly. The notion behind wyze wasn’t horrible, but its execution is.
I don’t think you can win this game, if you don’t update your cameras and app, then Wyze may update something on their servers that break the app/camera software if it is too old. The best bet is to keep your devices updated but wait a week or so after new software comes out to upgrade. I on the other hand put the Beta software on as soon as it is available. I haven’t had that many problems. I also have to keep Tinycam updated.
Man, do I agree…! Everything was fine for a while…they they start tinkering again. On top of this, I was running 2 Cams then I was gifted a camera. I enrolled in Cam Plus for this camera, and then couldn’t apply Cam Plus to the gifted camera. Some sort of bookkeeping thing I’m thinking, but they wanted a log of the event and asked me to try and re-create it. As if. I ended up cancelling the 3rd subscription. I just want to enjoy these wonderful little cameras…too much angst…!
I am a bit annoyed that despite them now stating the update was problematic and they’re working to fix it, nobody bothered picking up the phone…even after a full 45 minutes on hold.
This is the first firmware update I have ever had a problem with from Wyze…and there have been many.
I typically let the system update all cameras at the same time. They usually reboot and come right back on.
This time, camera #4 never came back up.
That call was actually my first ever to Wyze for customer support.
The fact it went unanswered, does not instill a lot of confidence for future purchases.
Weren’t these folks at one time known for product innovation and good customer service?
I worked IT at a fortune 500 company for 30 years, 10 as a manager, we supported over 2,000 servers. Our rule was the same, if there are no issues, nothing in the error logs, don’t change anything, don’t upgrade the firmware. We would research what the firmware was fixing, and if that was not our issue, we didn’t use it. That is pretty much an industry standard safe practice. But security patches were the opposite, we would patch test servers immediately, and check server performance, also a best practice. So test one camera to be safe and sure if you use your common sense and think there is a need.