Stuck at 3 of 3 Authenticating - Firmware 4.25.1.060

I don’t think power input is a problem. Transformers are likely fine. It is something with how unit is sensing the power.

You are probably right. If it does work on a different power source, one would need to document the differences in the power input voltage and amperage to troubleshoot if that is the cause in the FW logic. My power adapter is a 24V 500mA (12VA) and has no load latency on any FW up to 4.25.1.042.

Same here. Now even Chime stopped working. Wyze please fix a.s.a.p as it is going on for long and with so many people.

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Yup they release broken production firmware these days. It doesn’t appear to be getting better. Heck I work in quality assurance (run my own team) and they could use us. They really need some help and I’d love to help them because I like the company.

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Same issue of video stream stuck at 3of3 and waiting for a fix. Tried everything the people have mentioned - power cycling, reset and re-add, re-install app, etc. Wyze tech said there is no way to roll back the firmware manually, as the past firmware did work.

TEMPORARY SOLUTION - I did figure out that turning the night vision on/off will replicate a motion event and activate the video stream instantly. Guess this will have to do until they release a fix.

This issue was picked up on the latest iteration of Fix it Friday for action by Wyze. They are requesting logs. Suggest all affected follow the link to the Wyze post and supply the requested info in reply.

Are you guys using the included wiring with the hooks to splice into your existing wiring or are you going direct from your wall wiring to the doorbell? Im having a power issue now above the 3 of 3 issue…

I’m using power directly from the existing doorbell wire.

You should not trust any error message from the doorbell until the firmware issue is resolved. It is likely irrelevant.

Shouldn’t be using “wall wiring” at all. Home wiring is 110v and will fry the doorbell.

I am using a purchased power adapter “wall wart” brick that plugs into the wall and supplies the 24 volts AC @ 500 milliamps (.5 amp) via a supplied low voltage wire. This is above the minimum 10VA required by the WVDB. I don’t have any pre-wired house doorbell.

Specs require between 16 to 24 volts AC above 10VA

VA = Volts x Amps (24 volts x .5amps = 12 VoltAmps)

Today is the worst day since the firmware snafu started.

The doorbell is always stuck at “Step 3”. None of the tricks to mitigate the issue are working.
It’s so weird since the last 3 days were almost flawless with connection speed below 1 second.

I really can’t wait to have it working back properly. My confidence in Wyze is on a slightly downward trajectory.

Its going through the transformer. I mean the wiring thats coming out from the door to power up the doorbell. Are you guys using the included wires to splice into the wiring to connect to the little screws.

I didn’t use the supplied pigtails with the fittings. I just wrapped the stripped braided wire from the power supply around the lugs.

Ty. Im going to give that a shot. The screws are very small so hopefully it holds.

I hear you but I exchanged the doorbell that had the .060 firmware update and exchanged it for a unit that came with an old .267 and on top of the 3 of 3 issue, it now has a weird power issue where the door bell itself kind of shuts down. Not blinking lights, nothing. I have to powercycle it and it will stay for a few hours. Im just wondering if its a power distribution issue. I just want to eliminate any uneeded wiring… What a headache with this thing.

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Yea, I would just wait for the developers to release a fix. I’m not trying anything or putting anymore effort into it bug squashing time :pray:

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I would suggest testing the line voltage and amperage with a multimeter to make sure your getting power within the acceptable range. These can be picked up pretty cheap for a basic unit.

Same issue. Didn’t have a single issue until the firmware update. Is there a way to see that Wyze is actually monitoring this thread and taking a look at this? If you factory reset the doorbell (is that possible) will it downgrade the firmware?

Welcome to the user community @dev81!

More likely that they are not. However, they are monitoring over on the Fix it Friday Thread where they are collecting logs for examination.

Suggest you click on the link below and leave a post over there with the description of the problem and log numbers.

I saw this workaround on the doorbell beta firmware thread:
Turn Night Vision Mode ON (take it off the default setting of AUTO).
Settings
Advanced Settings
Night Vision Mode
Set to ON (not AUTO)
The problem is all your footage will be in black and white, but at least it works (well it does for me).
Some people said to try setting the Motion Detection Sensitivity to 100% under detection settings, but that did not work for me.
I also get a LOT of Error Code 05 “Failed to fetch the video from cloud”, on CamPlus.
It shows as Error Code 06 when reviewing from the Doorbell Cloud side, but on the camera cloud replay side it shows 05 as the error code.
I hope they get this figured out soon. It looks like they figured out the Indoor Plug (2021 version) problem with it going offline, so there is hope!

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Anyone still has the issue?

For the last 2 days, my Doorbell has been working flawlessly and is connecting at lightning fast speed.
I don’t know if they fixed something on their server/cloud side but the doorbell has been operating nominally for some time now.

Please not that I also updated the my iOS app yesterday - the version that fixes the Cam v3 are detection issue.