You may have both 2.4GHz and 5GHz bands on the same wifi SSID (network name). That is the most common router setup. Normally that should work just fine, but occasionally there are problems. You should check your router and make sure 2.4GHz is not disabled. One solution is to modify your router’s settings so the two bands broadcast separate SSIDs. Another solution is sometimes just to wait a bit (up to 10 min) and the app will figure it out and connect. Otherwise…
Here’s the connectivity troubleshooting guide:
If that doesn’t solve it, keep in mind that this is primarily a user-to-user forum. If you don’t get help here from the community, file a support ticket, preferably from within the app while the bad camera is selected. That will ensure that the logs are captured. You might want to submit the ticket right away because there’s somewhat of a backlog. You can always let them know it’s already resolved when they contact you.
Do not have both 2.4GHz and 5GHz bands on the same wifi SSID. 2.4 GHz is "NETGEAR", 5 GHz is "NETGEAR-5G"
2.4GHz is not disabled as the phone I am using is connected to it and the signal strength is "very strong".
Waited over10 min and the app will failed to connect. Camera just keeps saying "ready to connect…"
No error “Setup failed” or “sad” face.
Do not get to scanning QR code step as app cannot connect to wifi.
"file a support ticket, preferably from within the app while the bad camera is selected." How can the bad camera be selected when It never gets set up?
" You might want to submit the ticket right away because there’s somewhat of a backlog." You’ve gotta be kidding. I have a neighbor threatening to “smoke” us and there is a backlog? I say back to Amazon this camera goes.
Is there anything in the router log showing the camera trying to obtain an IP address? I guess what I’m trying figure out is if it gets the address, and then can’t talk to the Wyze servers, or does it never get an address?
Of course police have been contacted. We would not know he threatened us again without cameras. He is too chicken to do it to our faces. It is via the cameras that we catch his rants as we can only vaguely hear him yelling over there. The cameras we have (ARLO) only catch motion/sound so we don’t know what precipitated the rant or what happened after.
I’ve seen that while setting up cams with her phone at her house. It’s because the font is set to large or something. But all I had to do was finger scroll the image up, and it was all there to be scanned.
I have my device font set pretty small so I’ve never run into that myself. Seems like it could be a wide spread issue for folks that have their fonts set big. Not Wyze fault, font size is set client side.