Static image on Devices tab

support

#1

I see this information on your website: "In the Wyze app, the Devices tab lists the WyzeCams that you have set up or have had shared with you. It displays a static image of the last time you viewed the live stream feed from each camera. "

My Android cellphone Wyze app used to work that way, but no longer. The Devices tab show a picture of the Wyze camera instead. What do I need to do so it will show a static image of the last viewed live stream?


#2

If you click on that Wyze camera picture and open the live stream that should fix it when you return to the device tab.


#3

It doesn’t fix it. No matter how many times I touch the image to go to the live stream, when I hit the back arrow I get the same image of the camera, not the image from the camera.


#4

I for one would prefer the picture of a camera instead of a still from the feed. It can be confusing if the image is live or not.

A better solution would be the static still, with the name of the camera superimposed on top in large block letters so you can quickly see if its a live image or not.