I just completed setup (wiring/mounting) of my Wyze Sprinkler Controller. I plugged the AC adapter into a known good outlet (same one from my RainBird), tested presence of power at the adapter with an AC tester, but got none of the orange pairing lights. I unplugged and plugged the barrel connector at the back of the controller, heard a humming sound from the AC adapter, followed by a pop and trip of the circuit breaker. Smoke billowed out of the AC adapter and it was hot to the touch. I’m hopeful there is no additional damage to the existing irrigation system; and, without the protection of a circuit breaker the adapter likely would have started a fire.
I just submitted my support request and received a Wyze Ticket from an automated customer service solution. I am hopeful for a prompt response. If not, the issue/matter becomes clear - this is my last Wyze product purchase and I will campaign against friends/family/etc from buying Wyze products. Step 1 - Submit (and wait for) Support. Step 2 - Share my experience on the Wyze Community Forum.