Sound Quality/Issues?

support

#1

I ran into this issue for the first time today. It really couldn’t have come at a worse time either. I had a notice from the building manager of the apartment I live in stating they were going to be entering apartments with their lenders today. Perfect time for me to really test out the cameras. I set up all three of mine and had them in really good areas to capture anyone that enters and be able to listen in. When they came, could see everywhere they went, perfectly and clearly, but I could not hear a single word that was said. It was muffled from the crackling sound that is constant while the cameras are operating.

I am wondering has this always been the quality of the sound used for these cameras? Or is this an issue with a current firmware update?


#2

What model of camera are you using?

What firmware is he camera running?

What App version are you using?

I may also want to get a sample video for that, if you do not want to post it here please submit a ticket with support@wyzecam.com and tell me the ticket #. Thanks!


#3

V2

Each as 4.9.1.60

1.3.104

 

i can provide the clips after I get home and have WiFi


#4

Unfortunately I’m experiencing the same issue with garbled speaker and audio distortion. I’m able to hear mostly muffled conversation when I listen… but my communication when I press speaker button is so distorted and garbled it is impossible to understand on the receiving end.

Please advise


#5

Having same issue and on same firmware.

 

My pan cam audio is perfect.


#6

I’ve had varying results with the audio. Sometimes it’s alright, and sometimes it’s more like a bad sound-activating radio microphone. Also about to start a new thread about audio being destroyed when I import movies into iMovie.

 


#7

Hi everyone! Sorry for my absence on this thread, I had a few reply notifications get filed into my spam!

@iJerm, are you still having this issue? Were you able to get it resolved? It not I would be more than happy to get you taken care of!

For anyone having this issue please share a sample of the audio issue you are having. If you do not wish to share directly here please open a support ticket Here and let me know what ticket number you are given so I can pick it up and advise.

@Carlos, I was unable to find documentation on what formats iMovie supports but we do use G.711 audio format. If you open in QuickTime Player is the sound still present?


#8

It works fine in Preview (pressing the space bar in Finder), which is how I normally view them. They do work in Quicktime also. But not when dropped into iMovie. SO strange.

Hmmm…maybe it’s this PC only… No, happens on my laptop also. They are both on the latest MacOS and iMovie. One iMac, one MacBook 12. Multiple movie files, all from the same camera.

 


#9

Yes i too have poor audio quality. The recordings are the worst. The speaker can be understandable , but the audio recording is absolutely poor quality. On BOTH wyzecam v1 and v2 , both on the latest firmware, and using the latest released app, on android 7(App ver1.4.18)

4.9.1.76 for wyzecam2 firmware

3.9.3.62 for wyzecam v1 firmware

Have tried sd cards from samsung,pny, adata and sandisk. 16gb, 32gb, 64gb. Format card in camera, format on pc, reboot camera, reboot router, remove and readd camera. Often have massive audio dropouts for 10 to 60 seconds.

Wyzecam- have you been able to actually resolve this issue for any users?

If this can’t be fixed and is the standard audio performance i think it would be best if wyzecam just was honest and tell us the audio is not expected to be useable.


#10

We just got a v2 after having two v1’s for more than 6 months. We always had problems with the audio being severely out of sync with the v1, but the audio could mostly be understood. Our v2 is almost completely unintelligible. The audio was supposed to be vastly improved, according to the product info. What is going on?


#11

New user here and I experience this terrible audio as well. Can’t compsre it to any prior firmware because everything updated when I installed them yesterday. The audio definitely is useless.


#12

I would like to see if Wyze responds to the poor audio on wyzecam issue. I know the v2 cameras were delayed during release due to dust on sensor and I wonder if any disassembly took place and possiby the microphone assembly was affected during reassembly?

I don’t know but can only guess as I’ve not seen any response from Wyze


#13

Hi guys! @Richard Hilway, @Chi, and @paul6 could you please submit an example of the issues you are having to our support site and let me know the ticket numbers here? This will give me a better idea of what type of issue you are having. If you have multiple cameras with this issue please submit a sample from each effected camera.

There have been several audio issues, but to my knowledge any software audio issues have been patched. I would like to confirm you are not still having these. It is possible that you have defective units, if that is determined from the sample you submit I will get everyone taken care of!

Thanks!