Sound alert playback requires

support

#1

I received a sound alert notification. When I played back the saved video I could not hear the sound that activated the alert. All my smart phone sound settings were on, volume turned up and not muted. I then activated the Wyze camera and tuned on the sound icon at the bottom of the camera display. I then replayed the sound alert video and was then able to hear the sound.

Is this a possible bug with the firmware? I would think I would not have to have sound enabled during live streaming to hear the sound that it had recorded.

Any feedback is appreciated.

Thanks


#2

When playing back the cloud clip from the Notifications tab, you should see an “Audio” icon at the bottom of the display that will let you turn on the sound right there, without going to the camera’s live feed. See below: